Refund & Return Policy – Cosmos Premium
Last Updated: 13 May 2026
Thank you for shopping with Cosmos Premium.
Please read our Refund & Return Policy carefully before making a purchase.
No Return, No Refund & No Exchange Policy
At Cosmos Premium, all products are sold under a strict No Return, No Refund, and No Exchange policy.
Once an order is placed successfully, it:
- Cannot be returned
- Cannot be refunded
- Cannot be exchanged
Customers are requested to carefully check product details, specifications, and delivery information before placing an order.
Order Cancellation
- Orders cannot be cancelled once they are confirmed and dispatched.
- Cosmos Premium reserves the right to cancel any order due to unforeseen circumstances, stock unavailability, or suspicious activity. In such cases, eligible refunds (if applicable) will be processed.
Damaged or Incorrect Product
If you receive:
- A damaged product, or
- A wrong item different from your order
You must contact us within 24 hours of delivery with:
- Your Order ID
- Photos/videos of the product
- Photos of the packaging
Email us at: support@cosmosstore24x7.com
Our team will verify the issue and provide suitable assistance if found genuine.
Non-Eligible Cases
We will not accept complaints related to:
- Minor color differences due to screen display
- Change of mind after purchase
- Wrong address provided by customer
- Delayed delivery caused by courier partners or unforeseen circumstances
- Normal wear and tear after usage
Contact Information
Cosmos Premium
1359, Neelmani Colony, Mohan Nagar, Ghaziabad, Uttar Pradesh – 201007
📞 +91 9528647926
📧 support@cosmosstore24x7.com