Privacy Policy – Cosmos Premium
Last Updated: 13 May 2026
Welcome to Cosmos Premium.
Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and purchase our products.
1. Company Information
Brand Name: Cosmos Premium
Address: 1359, Neelmani Colony, Mohan Nagar, Ghaziabad, Uttar Pradesh – 201007
Phone: +91 9528647926
Email: support@cosmosstore24x7.com
2. Information We Collect
When you visit our website or place an order, we may collect the following information:
- Name
- Mobile Number
- Email Address
- Shipping & Billing Address
- Payment Details (processed securely through payment gateways)
- Device/IP information for security and analytics purposes
3. How We Use Your Information
We use your information to:
- Process and deliver orders
- Contact you regarding your purchase
- Provide customer support
- Improve website performance and user experience
- Prevent fraudulent transactions
- Send order updates and important notifications
We do not sell or rent your personal information to third parties.
4. Payment Security
All payments are processed through secure and trusted payment gateways.
We do not store your debit/credit card information on our servers.
5. Cookies
Our website may use cookies to:
- Improve website functionality
- Remember user preferences
- Analyze traffic and performance
You may disable cookies in your browser settings if you prefer.
6. Shipping Policy
We aim to process and dispatch orders within the estimated timelines mentioned on the website. Delivery times may vary depending on location and courier services.
Refund, Return & Exchange Policy
At Cosmos Premium, we maintain a strict No Return, No Refund, and No Exchange policy.
By placing an order on our website, you agree to the following terms:
- Products once purchased cannot be returned.
- No refunds will be provided after successful order placement.
- We do not offer product exchanges.
- Orders cannot be cancelled once dispatched.
Customers are advised to carefully review product details before placing an order.
7. Damaged or Wrong Product
If you receive a completely damaged or incorrect product, you must contact us within 24 hours of delivery with:
- Order ID
- Product photos
- Packaging photos
Email: support@cosmosstore24x7.com
Our team will review the issue and provide assistance if applicable.
8. Data Protection
We take reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure.
9. Third-Party Services
Our website may use third-party services such as:
- Payment gateways
- Shipping partners
- Analytics tools
These services may collect limited data necessary to perform their functions.
10. Changes to This Policy
Cosmos Premium reserves the right to update or modify this Privacy Policy at any time without prior notice. Changes will be updated on this page.
11. Contact Us
If you have any questions regarding this Privacy Policy, you may contact us:
Cosmos Premium
1359, Neelmani Colony, Mohan Nagar, Ghaziabad – 201007
📞 +91 9528647926
📧 support@cosmosstore24x7.com